At CAPS we work hard to create confidential, collaborative, and supportive therapeutic relationships with our students. We view these relationships as central to the therapeutic process and to growth and change. Part of this process is being open to feedback about things that are going well but also about experiences or exchanges that leave students feeling misunderstood, confused or worse, aggressed upon, (re)traumatized, and/or hurt.
While all of CAPS staff, including senior staff, trainees, and contractors engage in ongoing continuing education around working with college-aged students in order to limit potential missteps, we also know that these unfortunately happen. We recognize that these moments can be incredibly damaging. Not only are they directly hurtful, but they also create ruptures within the therapeutic relationship and shake the foundations of trust in CAPS.
Accordingly, we encourage students, when possible, to be direct and honest with their therapists about their experiences in therapy, especially during moments of hurt and pain. We view feedback as essential to the meaningful relationships we hope to co-create, and therefore welcome your thoughts and feelings.
Having said this, we also know that numerous dynamics, especially power differences and fear of re-traumatization, may make this difficult. Accordingly, another way to provide feedback is to click on the button above to submit anonymous feedback at any time. Lastly, please note that the extent to which we can address specific issues often entails how detailed and specific the feedback provided is. While it can be difficult for the reasons stated above to provide detailed feedback, including specific instances - good or bad - is helpful. The more information we have, the easier it is to address. Additionally, we send out an annual anonymous feedback survey at the end of the academic year.
When we receive your feedback, we will work to address it directly. Some of the ways we address feedback may not always be visible to you as these processes occur within staff meetings. We appreciate your patience and trust in these matters.
If you’re more comfortable speaking to students, please reach out to the CAPS liaisons at mweisblum [at] haverford.edu.