Lauren (she/her/hers) is the first point of contact behind the ProDesk email. As part of the Client Services team, she supports Windows, Apple, and Android devices in all their forms. She is currently studying for the MD-100 and MD-101 exams to earn certification as a Microsoft Desktop Administrator Associate.
Before joining IITS full time, Lauren graduated from Haverford with a B.A. in Linguistics and a minor in East Asian Languages and Cultures. She was also a member of the Varsity Fencing Women's Épée squad, better known as "wepee", and worked at both the Union Music Library and the IITS ProDesk.
Like a lot of IT folks, Lauren is an avid gamer and welcomes any gaming related conversation!