Telephone Services

Haverford has installed a telephone Centrex system from Level 3 that is provided for all faculty and staff telephones. Voice Mail service is also provided using an Octel system located on the campus.

For student dorms, there is one line on each floor of the dorms with the exception of LLoyd 50 and HCA 10, 11, 18, 19, 30, 31, 35, 42, 46, 50 which do not have any phone lines. In case of emergency, students in these residences should use the emergency blue light phones. All phone lines in dorms are for local calls only.

Communications outlet at each desk or work location can be assigned a telephone number. You will note that the standard Communications Outlets have several jacks in them. The one labeled for voice communications is for the telephone, usually in the top position, or top right. The others jacks can be set up for computer, printer and other data connections.

If you need assistance, contact ProDesk at (610) 896-1480.

Making Calls

  • On-campus calls - dial 4 digit extension to reach staff or students
  • Off-campus local calls - dial 9 + ten digit local number
  • Off-campus long distance calls - dial 9 + 1 + area code + number
  • International calls - dial 9 + 011+ country code/city code + number

Distinctive Ringing

Different patterns let you know the type of call your are receiving. A call originating on-campus or transferred from another phone is a single ring. An external call is a double ring.

Call Forward Variable

Use code 72 to activate, 73 to deactivate.

To forward calls within the Centrex system if you will be away from your phone, dial 72 + XXXX , the last four digits of the phone number to be receiving the calls. Wait for the other end to answer and the forwarding is activated. To deactivate, dial 73.

Call Transfer, 3-Way Calling

To transfer a call to another Haverford Centrex extension, depress the switch hook or "flash" button on your phone, listen for the new dial tone, dial the four digit extension to receive the call. When the other person answers you can hang up for a transfer, or depress the switch hook to be included in a three way call.

Call Hold

To place the call on hold, press the switch hook or "flash" button on your phone, listen for the new dial tone. Dial the hold code, '#' . Listen for Confirmation tone. Lay receiver on your desk - do not hang up. To resume conversation, Hang up. When phone rings, pick up and resume conversation.

  • Voice Mail

    Voice mail can be accessed by dialing 3400 on campus or (610)795-3400 from off campus. When prompted, enter your extension and password. From your telephone, you will be alerted to the presence of new messages in your mailbox by a "stutter dial tone".

    To access the system internally: Dial x3400 and enter your password when prompted. You will be then told if you have any new messages, or that there are no new messages. The main menu will then prompt you to press '2' to send a message or '*' to exit.

    To access the system externally: Dial the Haverford College Voice mail system by calling 610-795-3400. Notify the system that your are a subscriber by pressing '#'. You will then be prompted to enter your mailbox number. This is the last 4 digits of your phone number. You will then be prompted to enter your password.

    Download the reference guide

  • Setting up Voicemail

    Once you have plugged in your phone, you will want to activate your Voice Mail.

    1. Dialing from your phone, call 3400.
    2. You will follow the voice prompts of Haverford's Octel Voice Mail System.
    3. Enter your temporary password (last 4 digits of your phone number + 00)
    4. Enter a new password. This new password can be between 6 and 15 digits.
    5. When prompted, state your first and last name. This recording will be what will be heard when someone selects your mailbox.
    6. You can press '#' to accept the recording of your name or press '*' to start over.
    7. Now you can record your greeting. Choose '1' for a standard system greeting or '2' to record a personal greeting.
    8. Record your greeting. Press '#' to accept the recorded greeting or press '*' to delete it and record again.
    9. You will then hear tips about using your mailbox.

    You are now set to receive messages using your Voicemail Mailbox.

  • Additional Features
    • "Power Keys"— Use "*" to cancel or go back, "0" to access help and "#" to move on to the next step.
    • The "*" Key—This key is used to cancel what you are doing, to erase then re-record, to re-enter an option number if the previous one was incorrect, to back up one step from the previous menu and to exit from the main menu.
    • The "0" Key—This key is used to obtain more information regarding explanation of options or additional options. If the help you need cannot be obtained by pressing the "0" key, refer to the Quick Reference Guide.
    • The "#" Key—This key forwards you to the next step immediately. As you become familiar with the system, you may choose to use this feature. For example, as soon as you hear the system greeting, you may enter your mailbox number and the "#'. It will immediately take you to the next prompt without listening to the entire greeting. Skip the next prompt if you already know what you would like to do next.