Telephone Services

Telephone and Voicemail Transition Project 2017-2018

Register for VoIP Phone System Training

We are installing a network-based telephone and voicemail system.  The technology is generically called VoIP (Voice over Internet Protocol); the specific system we are installing is Avaya’s Office IP.  The new phone system will run over the college’s network instead of dedicated copper phone lines, and will provide modern tools and capabilities, including the ability to receive voicemail via email and easily set up a conference call.

Haverford’s current voicemail system is dated and the hardware is failing.  Our current telephone service provider is phasing out the system we use currently (Centrex).  In addition, the college’s copper telephone wire infrastructure is in poor condition in critical spots on campus.

What can you expect?

The college is working with a vendor partner, SPS, to configure, install and deploy the system.  In early October SPS and IITS personnel began installing a new phone next to existing phones on campus.  The new system will be brought up and tested in parallel to the current one, with building by building cutover during winter break.  You will receive instructions as to when to start using the new phone, and the old phone will be removed.

We do not anticipate that individual phone numbers will change as a part of this project.  IITS staff worked with offices with existing calling trees to ensure that the new system is programmed to route calls properly.   

What do you need to do?

The old system, including voicemail, will be retired as soon as the new system comes on line.  If you have voicemail that you are saving, please record the information elsewhere, as you will not likely have access after the new system goes live.  IITS will not be transferring existing voicemails to the new system.  When the new system goes live, if you wish, please record a new voicemail greeting using the quick start guide.

Getting help

If you are having problems with your phone or voicemail, please contact the ProDesk at x1480 or prodesk@haverford.edu.  IITS will schedule training sessions for specialized groups and for the community at large. Stay tuned for more details as dates, times, and locations are finalized.

Quick start guides are available for each of the three phone models:

More questions?

View our VoIP Frequently Asked Questions

  • Calling Basics

    For student dorms, there is one line on each floor of the dorms with the exception of LLoyd 50 and HCA 10, 11, 18, 19, 30, 31, 35, 42, 46, 50 which do not have any phone lines. In case of emergency, students in these residences should use the emergency blue light phones. All phone lines in dorms are for local calls only.

    Communications outlet at each desk or work location can be assigned a telephone number. You will note that the standard Communications Outlets have several jacks in them. The one labeled for voice communications is for the telephone, usually in the top position, or top right. The others jacks can be set up for computer, printer and other data connections.

    If you need assistance, contact ProDesk at (610) 896-1480.

    Making Calls

    • On-campus calls - dial 4 digit extension to reach staff or students
    • Off-campus local calls - dial 9 + ten digit local number
    • Off-campus long distance calls - dial 9 + 1 + area code + number
    • International calls - dial 9 + 011+ country code/city code + number

    Distinctive Ringing

    Different patterns let you know the type of call your are receiving. A call originating on-campus or transferred from another phone is a single ring. An external call is a double ring.

    Call Forward Variable

    Use code 72 to activate, 73 to deactivate.

    To forward calls within the Centrex system if you will be away from your phone, dial 72 + XXXX , the last four digits of the phone number to be receiving the calls. Wait for the other end to answer and the forwarding is activated. To deactivate, dial 73.

    Call Transfer, 3-Way Calling

    To transfer a call to another Haverford Centrex extension, depress the switch hook or "flash" button on your phone, listen for the new dial tone, dial the four digit extension to receive the call. When the other person answers you can hang up for a transfer, or depress the switch hook to be included in a three way call.

    Call Hold

    To place the call on hold, press the switch hook or "flash" button on your phone, listen for the new dial tone. Dial the hold code, '#' . Listen for Confirmation tone. Lay receiver on your desk - do not hang up. To resume conversation, Hang up. When phone rings, pick up and resume conversation.

  • Voice Mail

    Voice mail can be accessed by dialing 3400 on campus or (610)795-3400 from off campus. When prompted, enter your extension and password. From your telephone, you will be alerted to the presence of new messages in your mailbox by a "stutter dial tone".

    To access the system internally: Dial x3400 and enter your password when prompted. You will be then told if you have any new messages, or that there are no new messages. The main menu will then prompt you to press '2' to send a message or '*' to exit.

    To access the system externally: Dial the Haverford College Voice mail system by calling 610-795-3400. Notify the system that your are a subscriber by pressing '#'. You will then be prompted to enter your mailbox number. This is the last 4 digits of your phone number. You will then be prompted to enter your password.

    Download the reference guide

  • Setting up Voicemail

    Once you have plugged in your phone, you will want to activate your Voice Mail.

    1. Dialing from your phone, call 3400.
    2. You will follow the voice prompts of Haverford's Octel Voice Mail System.
    3. Enter your temporary password (last 4 digits of your phone number + 00)
    4. Enter a new password. This new password can be between 6 and 15 digits.
    5. When prompted, state your first and last name. This recording will be what will be heard when someone selects your mailbox.
    6. You can press '#' to accept the recording of your name or press '*' to start over.
    7. Now you can record your greeting. Choose '1' for a standard system greeting or '2' to record a personal greeting.
    8. Record your greeting. Press '#' to accept the recorded greeting or press '*' to delete it and record again.
    9. You will then hear tips about using your mailbox.

    You are now set to receive messages using your Voicemail Mailbox.

  • Additional Features
    • "Power Keys"— Use "*" to cancel or go back, "0" to access help and "#" to move on to the next step.
    • The "*" Key—This key is used to cancel what you are doing, to erase then re-record, to re-enter an option number if the previous one was incorrect, to back up one step from the previous menu and to exit from the main menu.
    • The "0" Key—This key is used to obtain more information regarding explanation of options or additional options. If the help you need cannot be obtained by pressing the "0" key, refer to the Quick Reference Guide.
    • The "#" Key—This key forwards you to the next step immediately. As you become familiar with the system, you may choose to use this feature. For example, as soon as you hear the system greeting, you may enter your mailbox number and the "#'. It will immediately take you to the next prompt without listening to the entire greeting. Skip the next prompt if you already know what you would like to do next.