Access Services and User Experience Specialist
Haverford College seeks to hire a full time (35 hours per week), non-exempt, benefit eligible Access Services and User Experience Specialist. As a member of the User Experience team, the Access Services and User Experience Specialist is responsible for the course reserves, both print and electronic, and for fulfillment of all reserve items across the Haverford Libraries system.
The incumbent is also responsible for an array of duties related to assessment and User Experience work. Including conducting assessment activities and workshop/training sessions. Serves as a primary point of contact for the Libraries during the weekend. Brings a holistic awareness to their work in order to fully support the successful outcomes of the Libraries’ program including marketing and promotion.
Reports to the Access Services and Building Coordinator. Dotted-line reporting to the Music Librarian and Coordinator for User Experience.
Academic Year: Tuesday through Friday, 8 am - 4 pm; Saturday, 9am- 5pm
Summer and Semester Breaks: Monday through Friday, 9 am-5 pm
Essential Functions & Primary Responsibilities:
- Oversees the processing and servicing of the course reserve collection, both print and electronic. Solicits and receives required course textbooks and readings making those resources available in the appropriate library or on the Moodle course site as appropriate. Works with Access & Disability Services (ADS) to provide accessible library materials. Manages the reserves workflow utilizing student assistants from the department. Maintains statistics and provides reports. Assists with the setting of reserve policies and procedures. Provides documentation, training, and support to student, faculty, and staff users.
- Acts as a resource for students, faculty and staff at all times, particularly during scheduled weekend hours; applies and interprets policies and procedures toward achieving excellent customer service; understands when exceptions are warranted and collaborates with Bryn Mawr and Swarthmore colleagues to provide the same excellent service within the Tri-College Library Consortium.
- Is part of and supports a diverse and inclusive community of faculty, students and staff; supervises a diversity of student assistants and participates in the training of student workers.
- Performs access-related functions using the Libraries’ Integrated Library System (ILS), including check-out, check-in and renewal of library materials, placing and processing patrons' requests, and sending notices. Oversees the non-traditional-loan items, such as iPads, chargers and headsets. Responds to email and phone queries from patrons. Provides timely support for faculty and students curricular needs, e.g., poster printing.
- Assists in developing and administering user experience assessment strategies including data collection and review.
- Assists with developing and participating in relevant workshops, training sessions, and tours.
- Collaborates with library colleagues to engage our users with various services and to support and ensure the success of our peer-to-peer Library Liaisons program. Provides informational and directional services to Liaison workers and to users referred through that position. Serves as a first-point of contact to the Liaisons on the weekends.
- Serves as back-up to the Interlibrary Loan Specialist, and contributes to this service as needed to provide users with timely access to requested materials.
- Provides oversight for supplies, photocopiers, printers, computers and other machines in the public areas. Performs problem-solving tasks around technical issues working with IITS and vendors as required.
- Collaborates with colleagues on aggregating programming information; engages in a variety of communication methods to share programming information with the community.
- Special projects as assigned.
- Performs other duties as assigned.
Line of Report: Reports to the Access Services and Building Coordinator. Dotted-line reporting to the Music Librarian and Coordinator for User Experience.
Education, Training, & Experience:
- B.A., B.S. required.
- 1-2 years’ experience in a diverse and inclusive customer service environment or organization, which may include a combination of part-time positions and internships.
- Possesses strong communication, interpersonal and organizational skills.
- Ability to interact courteously and tactfully in all circumstances; convey a cheerful and friendly persona even under stress.
- Displays initiative, creativity, flexibility, dependability, a high level of discretion and the ability to exercise good judgment.
- Possesses strong problem solving and analytical skills, and an attention to detail
- Capacity to work in a highly collaborative environment.
- Familiarity, facility with and aptitude for a variety of technologies as well as a willingness and capacity to learn new technologies. Knowledge of Microsoft Suite a plus.
- Ability and willingness to learn a wide variety of procedures, policies and library services and to apply them thoughtfully and flexibly in delivering excellent service.
- Ability to perform a variety of tasks on short deadlines.
- Experience that demonstrates an ability to supervise student colleagues.
Physical Demands and Environmental Conditions Required of this Position
- Lifting (to exert strength to move objects from one place to another):
- Sedentary Lifting: (0-10 pounds): three to six hours
- Light Lifting (10-20 pounds): up to three hours
- Moderate Lifting (20-50 pounds): up to three hours
- Heavy Lifting (50 to 100 pounds): Never
- Pulling (to exert force upon an abject to move or change its direction: Up to three hours
- Pushing (to draw an object toward oneself to move or change its direction): Up to three hours
- Carrying (to hold objects while moving entire body): Up to three hours
- Reaching or working above shoulder (to extend arms upward or outward away from body): Up to three hours
- Walking (to move entire body in erect position): up to three hours
- Standing (to maintain body in erect posture in stationary position): up to three hours
- Sitting (to rest weight on buttocks and back of thighs with legs bent at knees): three to six hours
- Crouching/Stooping (to bend upper body forward while fully flexing knees): Up to three hours
- Kneeling (to maintain upper body in erect position while resting knees on ground): Up to three hours
- Climbing (to ascend or descent heights using ladders, scaffolding, stairs, poles, inclined surfaces): Up to three hours
- Twisting (to rotate upper body while feet remain stationary): Up to three hours
- Driving (operating a motor vehicle, crane, tractor, forklift, etc.): Never
- Exposure Limitation (i.e., cold water, dust, gas, fumes, extreme temperatures): Six to eight hours
To Apply: Interested candidates should complete an application, to include a cover letter, resume, and the names and contact information for three (3) references by visiting https://haverford.wd1.myworkdayjobs.com/en-US/External/job/Haverford-Campus/Access-Services-and-User-Experience-Specialist_R239. The application deadline is Friday, January 31, 2020. Failure to provide the required documents may result in lack of consideration. Haverford College does not sponsor work visas.
Haverford College is an Equal Opportunity/Affirmative Action employer that does not discriminate on the basis of race, ethnicity, religion, gender identity, sexual orientation, national origin, age, marital status, disability or veteran status. Haverford has a longstanding commitment to diversity rooted in values of inclusion and social justice, a commitment reflected in the curriculum, classrooms, and communal composition of the College. Haverford welcomes applications from candidates who share these values and who will foster their contribution to the College’s educational mission.