Policies & Procedures: Housekeeping & Maintenance Requests
Something broken? leaking? missing? squeaking? Having a problem in the dorms? Facilities Management Staff is here to help.
- Plumbing Problems
- Toilet not working properly
- Sinks or showers not draining
- No hot water
- Leaks
- Furnishings
- Missing or broken furniture
- Missing or broken blinds/shades
- Carpet or rug woes
- Heating Issues
- Too hot or too cold.
- Mice, Bugs, Ants or Other Issues
- Maintenance Issues
- Housekeeping/Cleaning Issues
- Washing Machines or Dryers
- Not working properly
- Won't take coins
- Vacuum Cleaner Issues
- Supplies
- Light bulbs
- Toilet paper
- Extra trash barrels or liners
Contact Facilities Management
Work requests can be submitted three (3) ways.
By Phone: Call 610-896-1096 during normal business hours.
Best used for emergency situations during the day.
By Email: Send work requests to facilities@haverford.edu
Best used for routine requests.
By Web: Visit http://new.webtma.com. Leave the Log In and Password fields blank and type "Haverford" in the Client field.
Best used for routine requests when a schedule date is requested.
When the Facilities Management Office is closed and you have a problem that needs immediate attention or if it is an emergency situation, call Safety & Security at 610-896-1111 or on an emergency phone, they are available 24/7.
Who to Contact Regarding...
Key questions, problems or concerns? Contact Gail Turner at gturner@haverford.edu or or Carol Kane at ckane@haverford.edu or 610-896-1100 or go to the Facilities Management Office.
Onecard issues? Trouble with your building access or charging food or laundry? Contact John Castrege, Safety & Security Office, at jcastreg@haverford.edu or 610-896-1208.
Smoke detector issues? Beeping or malfunctioning smoke detectors? Contact Safety & Security at 610-896-1111. They will send someone to change the battery.- Telephone questions, problems or concerns? Contact Nancy Sunderland at nsunderl@haverford.edu or 610-896-1243
- Emergency - If there is an emergency contact Safety & Security 24/7 at 610-896-1111. They will contact the appropriate "on call" personnel.
If the problems persist please contact Office of Residential Life at 610-896-1298 or hc-reslife@haverford.edu. If the problems are confidential contact Smitty (Marianne Smith), Director of Residential Life at msmith@haverford.edu.