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Haverford College
Office of Residential Life
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Policies & Procedures: Housekeeping & Maintenance Requests

Something broken? leaking? missing? squeaking? Having a problem in the dorms? Facilities Management Staff is here to help.

  • Plumbing Problems
    • Toilet not working properly
    • Sinks or showers not draining
    • No hot water
    • Leaks
  • Furnishings
    • Missing or broken furniture
    • Missing or broken blinds/shades
    • Carpet or rug woes
  • Heating Issues
    • Too hot or too cold.

  • Mice, Bugs, Ants or Other Issues
  • Maintenance Issues

  • Housekeeping/Cleaning Issues

  • Washing Machines or Dryers
    • Not working properly
    • Won't take coins

  • Vacuum Cleaner Issues

  • Supplies
    • Light bulbs
    • Toilet paper
    • Extra trash barrels or liners

Contact Facilities Management

Work requests should all be submitted by email to


When the Facilities Management Office is closed and you have a problem that needs immediate attention or if it is an emergency situation, call Campus Safety at 610-896-1111 or on an emergency phone. They are available 24/7.

Who to Contact Regarding...

  • Emergency - If there is an emergency contact Campus Safety 24/7 at 610-896-1111. They will contact the appropriate "on call" personnel.
  • Smoke detector issues? Beeping or malfunctioning smoke detectors? Contact Campus Safety at 610-896-1111. They will send someone to change the battery.
  • Carbon Monoxide detector, Fire Extinguisher, Emergency Exit or other Life Safety Device issues? Contact Campus Safety at 610-896-1111.
  • Key questions, problems or concerns? Contact Gail Turner at or or Carol Kane at or 610-896-1100 or go to the Facilities Management Office.
  • Onecard issues? Transaction issues please contact Bryan Connor at 610-526-5645 OneCard Administrator-Transactions. Access issues please contact John Castrege OneCard Administrator-Access at 610-896-1111.

If the problems persist please contact Office of Residential Life at 610-896-1298 or If the problems are confidential contact Smitty (Marianne Smith), Director of Residential Life at