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Haverford College

MISO 2011 Report


Dear Haverford Community,

The MISO (Measuring Information Service Outcomes) survey provides a mechanism for understanding how students, faculty, and staff use computing and library services at Haverford College.  At Haverford, the library and computing organizations conducted the MISO survey most recently in the spring semester of 2011. The survey was administered to a stratified random sample of 700 students, to all faculty, and to all staff other than library and IITS staff; the response rate was high.

This report provides a close look at the frequency of use of our services, the importance of those services, and the satisfaction as reported by faculty and students. Generally there was, and continues to be, a good deal of satisfaction with the services of the libraries and IITS.  Progress on some of the suggested areas of growth -- better hours at the library, improved access to online library resources from off campus, and improved networking capacity from IITS, for example-- have subsequently been addressed.  The details of the survey and its conclusions may be accessed at: www.haverford.edu/library/miso/MISO2011.pdf .

We remain very interested in your feedback and continue to solicit your ideas for improvement. We thank you for your participation and thoughts about better meeting your needs.

Sincerely,

Joe Spadaro and Terry Snyder