Equal Employment Opportunity / Affirmative Action
In keeping with Haverford College's long-standing policy of non-discrimination, the Board of Managers of Haverford College has established a program of affirmative action. The goal of this program is to attract and retain staff of high quality and diverse backgrounds and to do so without discrimination on the basis of sex, race, color, religion, age, sexual orientation, disability, national origin, veteran status, or other protected characteristic. In accordance with the Affirmative Action Policy, the College recruits persons in these protected categories as candidates for positions that become available at Haverford. The results of the hiring process are reviewed regularly by the Affirmative Action Officer to make certain these goals are being met.
Job Openings: IT SUPPORT SPECIALIST
Haverford College is seeking an IT Support Specialist. This position serves on the team responsible for intake, triage, evaluation and first level IT support for the Haverford College community. This position reports to the IT Project Manager for ProDesk.
Originally posted on: 10/02/12
Description and Essential Duties:
The Haverford College ProDesk is the single point of contact for members of the community who need to interface with Instructional and Information Technology Services (IITS). ProDesk works with clients who contact us by telephone, email and in-person. As with all ProDesk staff, the IT Support Specialist will serve shifts on the ProDesk phones, email and walk-in support area. The successful candidate will take responsibility for supporting clients across these multiple contact methods, assign and direct student workers and provide technical expertise to clients on various equipment platforms, including Windows, MacOS, Android and iOS devices.
Requirements include a successful track record troubleshooting and resolving technology issues (including hardware configuration, virus protection, operating system and software setup, network configuration and general use of PC and Mac-based desktops and laptops and at least one smartphone technology). In addition, the successful candidate will have at least one independently tested and issued professional technical certification in a platform supported by IITS.
The successful candidate will bring one or more years of professional experience providing technical support with either an earned bachelor’s degree in a related field or additional experience and training in lieu of a bachelor’s degree.
The successful candidate must also have excellent organizational, interpersonal, reading, writing and spoken English skills and a clear sensitivity of, and respect for, the uniqueness of a higher education environment.
Other qualifications include experience managing student workers or temporary staff, experience in a higher education setting, confidence, poise and a positive attitude while under pressure. Because this position may need to unpack, assemble and connect computer hardware, candidates must be able to lift 50lbs and work in spaces where computers are typically found.
About Haverford College:
Located on a wooded suburban campus less than ten miles from the center of Philadelphia, Haverford College is a highly selective liberal arts institution of approximately 1200 students, 500 staff and more than 100 faculty. Founded in 1833, Haverford was the first college established by members of the Society of Friends (Quakers). While the college is not formally affiliated with any religious body today, the values of individual dignity, academic strength, and tolerance upon which it was founded remain central to its character.
In addition to providing a great work environment, Haverford offers generous benefits programs for professional employees, including outstanding medical/dental, vacation, and retirement benefits.
Please tell us how you meet these qualifications in your letter of application, and submit your letter, resume, three references and salary requirements by e-mail to Steve Fabiani (firstname.lastname@example.org), Director, Client Services, IITS. No calls please.