When the Service Coordinator receives a work request, it is entered into TMA, a computerized work order management system. The work order is then printed out and given to the respective supervisor of the Building Trades Shop, the Mechanical Trades Shop, the Utilities Trades Shop, the Locksmith Shop, the Planning & Projects group, the Grounds shop, the Arboretum shop, or Housekeeping services, depending on the nature of the request.
The completed work order is returned to the Service Coordinator where it is closed out in the system.
Requests for maintenance work should be submitted to firstname.lastname@example.org for
routine requests. Campus users may also submit requests via the web at new.webtma.com. To access this website, users should leave
the first two fields blank and enter “Haverford” in the third field
Which is labeled, “Client”. This option may be preferable in that an auto-generated response will be received by the user indicating the schedule date for their requested work to be completed. All emergency requests during normal working hours should still be called in to extension 1096.
Emergencies: During normal working hours, call the Service Coordinator (610-896-1096) immediately for any security and/or safety-related problems. The Service Coordinator will, if necessary, direct the closest worker to orrect te problem. As these calls take precedent over all other high-priority jobs, please use good judgment when calling in an “emergency.” After working hours, call Security at 610-896-1111 or from any blue lighted emergency phone.
Generally, requests for maintenance and repairs take precedence over requests for alterations or improvements. All work requests received by the Facilities Management Department are assigned a priority based on the following criteria:
Priority 1 - All work relating to:
- Personal safety
- Loss or damage to facilities, buildings, or property.
Priority 2 - All work relating to:
- Restoring essential services necessary for normal classroom, administrative, athletic, and dining operations.
- Setting up for specific events which must be completed by a specific time.
- All other work on a first in, first out basis.
Maintenance and Repair Backlog
The Facilities Management Department is budgeted to provide basic maintenance, repair, and operational functions to enhance the College’s physical environment. Budgetary restraints precluded accomplishing everything that needs to be done. As a result, Facilities Management has a backlog of maintenance and repair needs. Work is completed as prioritized above or otherwise if special funding becomes available. In view of this backlog, the Facilities Management Department must direct its resources to the most acute problems and may not be able to take care of every request that it receives.
Members of the Facilities Management Department staff are available and welcome the opportunity for discussion and consultation with members of te College Community. Please call 610-896-1100 or write to the Director of Facilities Management via campus mail for an appointment or referral to the appropriate departmental manager for attention to a particular problem or question.