Digital StoreFront FAQ
Getting Started
- What is Digital StoreFront (DSF)?
- How do I get started?
- Why are some services offered by the Digital Print Center not available through DSF?
My Account
- Which username and password should I use to login to DSF?
- I forgot my DSF password. How do I retrieve my password?
Policies & Procedures
- Do I have to pick up my job at the Digital Print Center?
- How quickly can my prints be made through DSF?
- What are my payment options?
- Is there a cost limit to how much I can submit online?
- What if I am a student submitting a job on behalf of a faculty or staff member?
Working with Jobs in DSF
- Is there any way to just build a job from scratch? Why doesn't this work like my copier?
- What kinds of files can I submit to DSF?
- The DSF online preview doesn't look extactly as I hoped. What should I do? Can I get a sample or my finished job?
- I preformatted my document for booklet printing, but it doesn't look right in the DSF preview. What should I do?
- When I request prints, I am given the options of color or black & white. What should I do if my job contains both?
- When I request prints, I am given the options of single-sided or double-sided printing. What should I do if my job contains both?
- How do I select full-bleed prints in DSF?
- How do I select landscape prints and jobs in DSF?
- What is the difference between "My Saved Files" and "My Saved Jobs"?
- How long will my documents be saved in DSF?
- How do I check the progress of my job?
Help
Getting Started
- What is Digital StoreFront (DSF)?
- How do I get started?
See Getting Started with DSF before using this service for the first time.
The Digitial StoreFront, or DSF, allows you to submit print jobs on-line to the Digitial Print Center in Stokes 022. The DSF homepage can be found at http://printcenter.haverford.edu/dsf.
Return to TopMy Account
Which username and password should I use to login to DSF?
DSF is not associated with your Haverford email username and password, so you may use any username and password for your DSF login. However, we STONGLY recommend that you use your Haverford email address (juser@haverford.edu) as the email address associated with the account so that the Digitial Print Center knows you are legitimate Haverford user. Otherwise, if there is any question about your relationship to the school, your job will not be processed until Digital Print Center staff has verified that you are a legitimate Haverford community member.
See Creating an Account for instructions on setting up your account.
Return to Top- Do I have to pick up my job at the Digital Print Center?
- I forgot my DSF password. How do I retrieve my password?
- Go to the DSF homepage http://printcenter.haverford.edu/dsf.
- Look for the login box on the righthand side of the window.
- Click on the "Forgot your password"? link.
- In the new window that appears, enter your DSF username.
- Click on the "next" button. Note that if you simply hit the return button on your keyboard, you will be redirected to the DSF homepage.
- You will then be prompted to answer a challenge question. Answer the question and click on the "Submit" button.
- Your DSF password will then be sent to the email account you used to initially set up your DSF account.
- What are my payment options?
- Is there a cost limit to how much I can submit online?
- What if I am a student submitting a job on behalf of a faculty or staff member?
- How quickly can my prints be made through DSF?
- Why are some services offered by the Digital Print Center not available through DSF?
- Is there any way to just build a job from scratch? Why doesn't this work like my copier or printer?
- How do I check the progress on my job?
- The DSF online preview doesn't look extactly as I hoped. What should I do? Can I get a sample of my finished job?
- I preformatted my document for booklet printing, but it doesn't look right in the DSF preview. What should I do?
- What kinds of files can I submit to DSF?
- What is the difference between "My Saved Files" and "My Saved Jobs"?
- How long will my documents be saved in DSF?
- When I request prints, I am only given the option of color or black & White. What should I do if my job contains both?
- When I request prints, I am only given the option of single sided or double sided. What should I do if my job contains both?
- How do I select full-bleed prints in DSF?
- How do I select landscape prints and jobs in DSF?
When selecting the paper for a white landscape job, choose "White (US Letter - Landscape Orientation)" at the bottom of the media list. While your job will be printed correctly either way, this will ensure that the Preview feature in DSF renders your jobs correctly.
Return to Top - I need help with DSF. Whom should I call?
Contact the IITS ProDesk or call 610 896-1480 during regular business hours.
Students must pick up all jobs submitted through DSF at the Digital Print Center in Stokes 022.
Faculty and staff may pick up their jobs at the Digital Print Center in Stokes 002 or have them delivered to their office, delivered to their campus mailbox, or delivered to other faculty and staff members.
Return to TopIf you are still having trouble logging in to DSF after you have had your password resent to your email address, please contact the Computing Center Help Desk for assistance.
HOW ABOUT:
See Resetting your DSF Password.
Return to TopPolicies & Procedures
Students must pay when they pick up their jobs at the Digital Printer Center. Student may pay using cash, check, or money order. The Digital Print Center does not accept student accounts.
Faculty and staff may pay using cash, check, college billing code, or money order when picking up in person. If you are having your job delievered to your mailbox or office, you can only use your college billing code when you submit your job in DSF. Return to Top
Students, if your job exceeds $150, you may submit that job, but it will not be processed until a member of the Digital Print Center staff contacts you for verification.
Faculty and staff have no price limit on jobs submitted through DSF.
Return to TopIf you are sending a job through DSF on behalf of a faculty or staff member, please have them log in to DSF so you may submit their job in their name. Faculty and staff have additional payment and delivery options.
Working with Jobs in DSF
If you submit a job through DSF, you must allow at least one business day to complete the job. If you need you job completed in less than one business day, please contact the Digital Print Center.
Return to TopDSF is a package created by a third-party company. DSF will allow you to submit many commons job types, but does not support all products and services available at the Digital Print Center; products like table tents, laminating, student ID cards, faxing, and more are only available in person at the Digital Print Center. If DSF does not display the product or service you are looking for, check the Digital Printing Center's full menu of services or contact the Digital Print Center.
Return to TopIf you have been to the Digital Print Center in Stokes in the past, you may be accustomed to a more guided process to turn your originals into a finished product. In DSF, you need to have an idea of what your finished product will look like before you start. Carfully read the descriptions of each type of job in DSF to find the best fit for your job as you think about your finished product.
Return to TopWhen you submit your job, an email will be sent to that you that has a URL to track the status of your job. If you didn't get the email or have any concerns about your job, feel free to contact the Digital Print Center.
HOW ABOUT:
See Checking on the Status of my Job.
Return to TopThe job preview feature in DSF is really designed to convert your 8.5" x 11" job oriented in portrait into the final product. Lanscaped and some booklet jobs might not look right when viewed in the preview feature. If you are concerned about how your completed job might look, feel free to contact the Digital Print Center to discuss your concerns or request a sample. Return to Top
If you preformatted your document, for example you already formatted your text to create a 5.5" x 8.5" booklet, your text may not appear correctly in preview when you submit your booklet job. DSF preview is designed to take an 8.5" x 11" document and convert it into booklet format for you to view. If you are concerned about how your completed job might look, feel free to contact the Digital Print Center to discuss your concerns or request a sample.
Return to TopYou may upload the following file types into DSF. (Note: DSF will convert your files into PDF during the upload process.)
| File Type | Extension |
|---|---|
| Microsoft Word Document | .doc |
| Microsoft Word Document | .docx |
| Graphics Interchange Format | .gif |
| Joint Photographics Experts Group Format | .jpeg |
| Joint Photographics Experts Group Format | .jpg |
| Adobe PDF | |
| PNG | .png |
| PowerPoint Presentation | .ppt |
| PowerPoint Presentation | .pptx |
| Microsoft Publisher Document | .pub |
| Rich Text Format | .rtf |
| TIFF | .tif |
| TIFF | .tiff |
| Microsoft Works | .work |
| Excel Spreadsheet | .xls |
| Excel Spreadsheet | .xlsx |
When you submit a job in DSF, you may use many files to compose a job. DSF allows you to save both the individual files that create a job ("My Saved Files") and the collection of files and print options you selected for that particular job ("My Saved Jobs").
See Working with Saved Files for more information.
Return to TopIf you chooses to save files or jobs in DSF, DSF will store them within your account for up to 180 days.
Return to TopIf your job is a mix of black & white and color, please select the dominant color in the "Print in Color" drop down menu and note the exceptions in the "Special Instructions" field. Be sure to include page numbers and descriptions for the exceptions. Return to Top
If your job is a mix of single and double sided, please select the dominant siding in the "Sides" drop down menu and note the exceptions in the "Special Instructions" field. Be sure to include page numbers and descriptions for the exceptions. Return to Top
Full-bleed refers to printing that goes beyond the edge of the sheet after trimming, like a poster with no unprinted borders. The Digital Print Center is not able to make full-bleed prints.
Return to TopDigital Print Center
610-896-1033
printcenter@haverford.edu