Computer Support Services
Helpme
RCC List
Protect Your Computer
Departmental Liaisons
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The Academic Computing Center at
Haverford provides assistance with campus computing and network related
problems. You can get help in the following ways:
- Help Desk: The Help Desk
is located in the Academic Computing Offices on the second floor
of Stokes Hall, room 204. Help Desk is staffed by students trained and supervised
by Academic Computing. Help Desk is open every weekday from 9:00 AM - 5:00 PM,
and Mondays until 9:00 PM for calls and walk-ins during the academic
year. Help Desk is available to assist all Haverford faculty, staff
and students. Help Desk also handles problems that have been escalated
by the Residential Computing Consultants from the dorms. You may call
Help Desk at 610-896-1480 to get computer assistance. You can
leave a voicemail message after hours, but students who wish to have
an RCC contact them should fill out the HELPME form as explained
below.
- RCC: Haverford has Residential Computing
Consultants (RCCs) living in each of the main dorms on campus. RCCs
are available to help students resolve computing problems in the dorms,
provided that these problems fall within ACC's Dorm
Support Policy. The RCCs are responsible for specific areas and
are available by appointment only. To get help from your RCC, fill
out the HELPME form and your
RCC will get back to you as soon as possible. You must use this form
so that we can properly record, route and track your request. Please
be considerate of your RCC and only contact them through this established
channel. They are also students and are not employed full time. After
hours requests or repeated unreasonable requests will not be honored.
To find out which RCC has been assigned to your dorm, see the RCC
Contact List.
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