The Academic Computing Center has a computer technician
trained to make repairs on Macintosh computers and some Windows PCs. Most
College-owned Windows computers are covered under a three-year warranty
from the vendor. In this case, Academic Computing will facilitate repairs
by the vendor's technicians. Our first priority is repair of College-owned
computers. We attempt to have repairs of College-owned computers completed
within 48 hours whenever possible; temporary loaner computers are available
to faculty whose office computers are being repaired. We also repair personally-owned
Macintosh computers as time allows.
Paying for the costs of computer repair is based on various
budgeting arrangements. This is summarized below:
Provost Provided Office Computers
The College will pay for repairs and maintenance on the standard model.
If the computer is older than three years, the faculty member may be
given a new computer rather than having the old one repaired. If a non-standard
model was requested, the faculty member may be asked to bear the cost
of some repairs and maintenance; the obligation to bear repair costs
will be specified as part of the approval of the request for a non-standard
model.
Departmentally-Owned Supported Macintosh and Windows Computers (up
to four years old)
If your department purchased a system in accordance with ACC’s
support policy, your department is responsible for paying for the parts
required for repair; the department is not charged for labor costs.
Computers are considered to have a four-year life cycle. The Computing
Center will generally decline to repair computers older than four years,
as the cost of the repair is often more than the value of the computer.
Personally-Owned Computers
Academic Computing will repair personally-owned Macintosh computers
at our discretion. The owner is responsible for all costs, both parts
and labor. The current labor rate is $40 per hour (one-hour minimum).
The technician will provide an estimate before making repairs if requested,
but there will be a one-hour minimum charge for diagnosing the problem
even if the owner chooses not to have the repair completed.
ACC does not repair personally-owned Windows computers.
