Blackboard Help at Haverford

Blackboard

Quick Reference

• Tri-College Blackboard FAQ (Frequently Asked Questions)

General Questions - Problems Logging In, Finding Courses, Using an Existing Course Site, etc.

Monday - Friday 9am - 5pm

• Come to the Academic Computing Center Help Desk in Stokes 204
• Email helpdesk@haverford.edu with a detailed question. Include
  • your full name
  • your email or Blackboard user ID
  • the name or ID of any course involved
  • any error messages verbatim
  • the operating system(s) you are using
  • the browser version(s) you are using
  • the time(s) the problem occurred

After Office Hours

• Saturday, 10:00 AM - 5:00 PM, Theresa Donahue in Magill Library, tdonahue@haverford.edu, 610-896-1176
• Sunday – Thursday, 7:00 - 10:00 PM, Magill Library Reference Desk, 610-896-1356

Help Designing, Developing, or Maintaining a Course Site

• Contact your Blackboard Support Specialist
• See the Blackboard Help Wiki
• Reference the Haverford Instructor's Guide to Blackboard Basics

Electronic Reserves

• Assistance for Humanities and Social Science Departments contact Theresa Donahue (x1176, tdonahue@haverford.edu)
• Assistance for Science Departments contact Dora Wong (x1416, dwong@haverford.edu)
• Assistance for the Music Department contact Michelle Oswell (x1169, moswell@haverford.edu)